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Crucial Conversations

Your leadership development at FESTI is outstanding because our instructors come with the experience of working long shifts in highly stressful environments in a “family” atmosphere. Working in this setting presents unique communication and relationship challenges. Therefore, our firefighters and officers must be proficient in identifying issues and having the right conversation at the right time. Let us use our experience to help you master the skills of crucial conversations.

What we offer

Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. FESTI is proud to have entered into a partnership with Vital Smarts, an innovator in corporate training and leadership development, to develop this program. With award-winning training products based on more than 30 years of ongoing research, it has helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable, and measurable change in behaviours. This program will help teach your organization how to:

  • Have a safe dialogue about any topic
  • Achieve universal accountability
  • Help leaders influence organization-wide behaviour
  • Increase employee engagement through self-directed change

Training with impact

By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Whether teaching you or your employees the effective vital behaviours of speaking up quickly and candidly, creating a culture of accountability, or changing entrenched bad behaviours, you’ll join the ranks of hundreds of organizations that have experienced dramatic improvements in training results such as:

  • Quality improvements of 30-40%
  • Grievance reductions of 90%
  • Turnover reductions of 50%
  • Employee satisfaction improvements of 80%
  • Safety/compliance improvements of 40-60%

For information on course availability please contact FESTI directly.


$1,154.59 plus HST

Scheduled Dates

Please contact us for course details

Let us help you Rise Further

Get started with FESTI today

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